Terms and Conditions

Returns Policy

A full refund will be provided to any goods returned to us, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable.

If the goods you receive are faulty, we will replace those goods if they are returned to us within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.

After 30 days returns and refunds are subject to manufacturers warranty.

Once an order has been placed it cannot be cancelled.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times & Charges

Fax, phone and internet orders our aim is to process and ship within 24 hours. Online orders receive 5% discount.

New Zealand orders please allow  1-3 days for delivery thru Fastway Couriers. 

New Zealand Rural orders 3-5 days for delivery.

Click and collect for Wellington customers pick up available next day. Please provide mobile number when ordering and we will text you when your order is ready and arrange a time for pick up. 

Australia 1-2 weeks for delivery. Orders are sent International air and can take 10 working days and sometimes a little longer to arrive.

Payment

School, Kindergarten or organisation orders account will be sent with order payment due 14 days or 20th of the month is fine. Please include  your name and order number (if you have one) with your order.

Internet Banking

Please use the following bank account. Please quote your account number (6 digit code 3 letters and 3 numbers from invoice) and or the invoice number.

Account Name: Imagine Global Ltd

Account Number:03 0525 0305149 00

Brach Name: Johnsonville

Credit Card

We accept Visa and Mastercard only.

Cheque

Please make the cheque payable to Imagine Global Ltd.  Please quote your account number (6 digit code 3 letters and 3 numbers from invoice) and or the invoice number.

Send to:

Imagine Global Ltd

PO BOX 50420

Porirua 5240

Catalogue Request

If you would like to receive a free catalogue send us an email imagineglobal@xtra.co.nz with your address details and we will post you one free. If you would like to go on our mailing list and receive a new catalogue every January let us know.

G.S.T

All prices are in New Zealand Dollars and include Goods and Services Tax (G.S.T).

Out Of Stock Items

If an item on this website is out of stock it is shown as so, if you would like to know when this item will be available please contact us by email imagineglobal@xtra.co.nz or phone us on 0800 329 953.